For many companies their workplace assets are so integral to their operations that their performance and reliability directly affect the company’s financial performance. Proper management of the workplace assets can be the determining factor in not only ensuring a higher return on investment and a lower total cost of ownership, but in fully exploiting the latent value of such assets and the potential of their utilization. tawasul mWORKPLACE is a solution designed to cater for the needs of customers providing for the management of his end users workplaces.

The assets covered by the tawasultele.com management contract will be designated by the customer. Such assets may include computers, laptops, servers, printers, phone lines, applications and similar devices. Along with the management of the workplace assets tawasultele.com will provide a helpdesk for the customer’s end users.

The mWORKPLACE services offered will ensure that all the devices will be supported by our excellent system of remote monitoring enabling tawasultele.com to manage the workplace infrastructure in real-time as well as to react proactively in case of outage.

This solution provides businesses with complete and customizable workplace environment management, including first, second and third level support. The solution also provides the customer with detailed, comprehensive reporting and maintains historical data for planning and prognostic analysis.

Tawasul mWORKPLACE comes with the following advantages: of resources - with Tawasul

• mWORKPLACE custumer is provided with leading software tools to have precision monitoring manned by Tawasul’s team of trained professionals which has the business intelligence and prior industry experience as well as the access to an extensive updated Knowledge base of best practices across industries and technologies
• Reduced costs with tawasul mWORKPLACE lowering the total cost of ownership by reducing downtime and lost productivity and minimizing the investment in the customer’s monitoring infrastructure and support staff, in addition to input from tawasultele.com with regards to forecasting the capacity requirements ths facilitating immediate scaling
• tawasul mWOKPLACE optimizes performance and increases productivity through better planning and forecasting based on the system usage data, automated failure notifications and comprehensive reporting with statistics on utilization, availability and response times.
• Increased performance and security of your Workplace is guaranteed with 24/7 monitoring of managed workplace assets using industry leading technology
• Service is supported by comprehensive Service Level Agreements guaranteeing quality of services rendered based on stringent parameters.
• three-level system of fault management with the 1st line of support providing for the helpdesk and fast troubleshooting of routine faults as provided by tawasultele.com Call Centre, the 2nd line of support handling troubleshooting of more complex issues both remotely and on-site by experienced tawasultele.com IT specialists and the 3rd line of support reserved for troubleshooting of the most complex issues where specialists’ skills or contracted third-parties' support is required
• Comprehensive service reporting accessible via secured WEB based portal providing the customer with instant access to the help desk