For many companies their IT systems are so integral to their operations that their performance and reliability directly affect the company’s financial performance. Proper monitoring of these systems can be the determining factor in not only ensuring a higher return on investment and a lower total cost of ownership, but in fully exploiting the capabilities of the network and its applications.

Tawasul mMONITORING service provides the customer with 24/7 monitoring of all devices designated by the customer. Along with the monitoring Tawasul offers comprehensive reporting.

The solution provides businesses with complete and customizable monitoring of the health, status and availability of servers, network devices and applications with automatic notification to the customer via e-mail, SMS, fax or phone in the event of failed network elements, applications or exceeded thresholds. Nevertheless, the service provides detailed and comprehensive performance reporting and maintains historical data for capacity planning and prognostic analysis.

• The skill and know-how of trained professionals with business intelligence and prior industry experience.
• Availability of leading software tools to have precision monitoring.
• Ready access to an extensive Knowledge base of the best practices across industries and technologies.
• Input regarding forecasting the capacity requirements thus facilitating immediate scaling.
• Minimizing the investment in the customer’s monitoring infrastructure and support staff.
• Optimizing performance through better planning and forecasting based on the system usage data.
• Lowering the total cost of ownership by reducing downtime and lost productivity.
• Automated failure notifications, Automated alerts via email, SMS, fax or phone.
• Service supported by comprehensive Service Level Agreements guaranteeing quality of services rendered based on stringent parameters.
• 24/7 service coverage and monitoring of IT systems using leading industry technologies.
• Comprehensive reports with statistics on utilization, availability and response times being accessible via Web-based portals providing the customer with instant access to network status.